Etiquette expert Jo Hayes For all the advances in technology, AI and modern communication, one thing appears to be going backwards: basic manners. According to etiquette expert Jo Hayes, Australians are increasingly forgetting the small social behaviours that once formed the foundation of everyday life, from punctuality and introductions to phone etiquette and dining manners. Hayes, founder of EtiquetteExpert.Org, says many people no longer understand the basics of resp